FAQ
Frequently Asked Questions
Common wallet, network, Web3, security, Ethereum and validator questions.
Wallet, network and Web3 basics
Use these answers as a starting point, then verify any on-chain action in the relevant network and wallet context.
What is a wallet address?
A wallet address is a public identifier used to receive assets or identify an on-chain account. Always confirm the network as well.
How are seed phrases and private keys different?
Both can be related to control of wallet assets and should remain private. Never send them through a website, chat or support request.
Why avoid screenshots of a seed phrase?
Screenshots can be exposed through photo sync, cloud backups or application permissions, increasing the attack surface.
What should I check before receiving assets?
Confirm the receiving address, asset type and that the sender is using a compatible blockchain network.
What should I check before sending assets?
Review the destination, network, amount, gas or network fee, and the exact action you are confirming.
What is gas?
Gas is the network resource required to execute a transaction or smart-contract call. Costs can change with network conditions.
What is a transaction hash for?
A transaction hash identifies an on-chain transaction and can be used to inspect status in the appropriate block explorer.
Why can a transaction wait for confirmations?
After submission, the network must include the transaction and later blocks may add confirmations. Timing depends on network conditions and fee settings.
Does connecting to a DApp automatically transfer assets?
A connection is normally separate from a transfer, signature or approval, but every later request should still be reviewed independently.
Are message signatures and transaction signatures the same?
No. A message signature can prove address control, while a transaction signature can change on-chain state. Both require source and content checks.
What is a token approval?
A token approval can allow a contract to use an asset within a defined permission. Review the target, amount or limit, and how long it remains useful.
Why do EVM network addresses look similar?
Many EVM networks use similar address formats, but they remain separate networks with their own gas, contracts and asset records.
How does Layer 2 relate to mainnet?
Layer 2 systems typically have a security or settlement relationship with a main chain, while bridges and cross-layer arrival can follow separate processes.
How can I spot phishing?
Verify the domain independently and be cautious of requests for seed phrases, private keys, urgent payments or remote-control access.
Are Ethereum staking rewards guaranteed?
No. Rewards can change, exits can take time, validators can face penalties, and smart-contract or market risks remain.
What does a PoS validator do?
Validators participate in consensus and block confirmation under protocol rules and can face penalties for certain failures or violations.
What information is safe to share with support?
You can share the network name, transaction hash, public address, steps taken and error details. Never share a seed phrase, private key, recovery phrase or verification code.
Can a wallet reverse a confirmed transfer?
A wallet provider generally cannot unilaterally reverse a confirmed on-chain transfer. Verify the address, network and amount before sending.